Privacy Policy
Your privacy
Privacy Policy
How ZYNUK Limited, trading as Renoazul, collects, uses and protects your personal information when you visit renoazul.com or shop with us.
Last updated 1 October 2026
In short
- Only what we needTo process your orders, run our website and improve it.
- Never soldWe never sell your personal information.
- Marketing is optionalUnsubscribe from our emails at any time.
- You’re in controlAsk to see, correct or delete your data.
Who we are
renoazul.com is run by ZYNUK Limited, trading as Renoazul. We’re the data controller for the personal information described in this policy.
- Address
- 292 Derby Street, Bolton BL3 6LF, United Kingdom
- contact@renoazul.com
What we collect
Information you give us
- Your name, email address, phone number, and billing and delivery addresses
- Your order history, returns and any messages you send us
- Your account details, if you create an account
- Your email address, if you sign up to our newsletter
Card payments are handled by our payment providers. We don’t see or store your full card details.
Information collected automatically
- Your IP address, browser and device type
- The pages and products you view, and how you arrived at our website
We collect this using cookies and similar technologies. See the cookies section below.
How we use it, and why
- Process and deliver your orders, returns and refunds
- To fulfil our contract with you
- Answer your questions and provide customer service
- To fulfil our contract with you, and our legitimate interest in helping customers
- Keep accounting and tax records
- To meet our legal obligations
- Prevent fraud and keep our website secure
- Our legitimate interests
- Understand how our website is used and improve it
- Our legitimate interests, or your consent where the law requires it
- Send you marketing emails
- Your consent, which you can withdraw at any time
Cookies and analytics
Cookies are small files stored on your device. We use them to make our website work (for example, to remember your basket), to understand how it’s used and to show relevant adverts.
Our website uses tools from these providers:
- Google (Analytics, Tag Manager and Ads), to measure visits and advertising
- Meta (Facebook Pixel), to measure and improve our adverts
- Hotjar, to understand how visitors use our pages
You can block or delete cookies in your browser settings. Some parts of our website, like the basket and checkout, may not work properly without them.
Who we share it with
We only share your information with organisations that help us run our business:
- Payment providers (PayPal and Tyl by NatWest), to take payments securely
- Delivery couriers and our tracking service, to deliver your order and send you tracking updates
- Our website hosting and email providers, to run our website and send you emails
- Analytics and advertising partners, as described in the cookies section
- Professional advisers and authorities, where the law requires it
We never sell your personal information.
Transfers outside the UK
Some of our providers, such as Google, Meta and PayPal, may process data outside the UK. When they do, they use safeguards recognised under UK data protection law, such as standard contractual clauses.
How long we keep it
- Order and accounting records
- Six years, as required by UK tax law
- Account details
- While your account is open
- Newsletter sign-ups
- Until you unsubscribe
- Messages and enquiries
- As long as needed to deal with your query
Keeping it safe
Our website uses an encrypted (HTTPS) connection, and card payments are processed by our payment providers, not stored by us. Access to customer information is limited to the people who need it to do their job.
Your rights
Under UK data protection law, you have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct information that’s wrong or incomplete
- Ask us to delete your information
- Object to, or ask us to limit, how we use your information
- Ask us to transfer your information to another organisation
- Withdraw your consent at any time, where we rely on it
To use any of these rights, email contact@renoazul.com. We’ll respond within one month. Some information, like order records, we must keep for legal reasons even if you ask us to delete it.
If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Marketing emails
We only send marketing emails if you’ve signed up for them. Every email includes an unsubscribe link, or you can email us and we’ll remove you.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Privacy questions
Quick answers to the questions we hear most. Can’t find what you need? Get in touch and we’ll help.
Do you sell my personal information?
Do you store my card details?
How do I unsubscribe from marketing emails?
How can I get a copy of my data?
Questions about your data?
Email us at contact@renoazul.com about anything in this policy, or to use your data protection rights.
