Shipping Information
Delivery
Shipping Information
Every Renoazul order ships free to any UK address. Here’s how delivery works, how long it takes and what to do if something goes wrong.
Last updated 1 October 2026
Free
Delivery to every UK address, with no minimum spend
1 to 3
Working days for in-stock rugs to mainland UK
Tracked
Tracking details by email once your order is dispatched
Weekdays
Courier deliveries, usually between 9am and 5pm
Delivery costs
Delivery is free on every order to a UK address, with no minimum spend and no extra charge for large rugs or runners.
Free delivery covers:
- Mainland England, Scotland and Wales
- The Scottish Highlands and islands
- Northern Ireland
- The Isle of Man and the Isles of Scilly
- The Channel Islands
The price you see at checkout is the price you pay.
Delivery times
In-stock rugs are usually delivered within 1 to 3 working days to mainland UK addresses.
Deliveries to the Scottish Highlands and islands, Northern Ireland, the Isle of Man, the Isles of Scilly and the Channel Islands can take a little longer.
Working days are Monday to Friday, excluding UK bank holidays.
Tracking your order
When your order is dispatched, we’ll email you the tracking details so you can follow your parcel to your door.
You can also check the status of your order at any time on our Order Tracking page.
On delivery day
Our couriers deliver Monday to Friday, usually between 9am and 5pm.
- Some deliveries need a signature.
- If you’re not in, the courier may leave your parcel with a neighbour or in a safe place, or arrange another delivery.
- If the parcel looks damaged when it arrives, mention it to the courier if you can, then let us know.
Damaged, wrong or missing items
If your rug arrives damaged or isn’t what you ordered, contact us as soon as possible with your order number and a photo of the problem. We’ll put it right with a replacement or a refund, and we’ll cover the cost of the return. See our Returns Policy for details.
If your tracking says your parcel was delivered but you can’t find it, check with your neighbours and any safe place first. If it still hasn’t turned up, contact us and we’ll look into it with the courier.
Changing your delivery address
Need to change the delivery address? Contact us as soon as possible with your order number. We’ll do our best to update it before your order is dispatched.
Delivery outside the UK
We currently deliver to UK addresses only. If you’d like a rug delivered outside the UK, contact us before you order and we’ll let you know whether we can help.
Delivery questions
Quick answers to the questions we hear most. Can’t find what you need? Get in touch and we’ll help.
Is delivery really free?
How long will my rug take to arrive?
Do you deliver at weekends?
How do I track my order?
Do you deliver outside the UK?
Questions about your delivery?
Our UK team is happy to help with delivery, returns and anything else. Have your order number ready if you have one.
